Cupcake Dreams Frequently Asked Questions

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Frequently Asked Questions

Q: What are the shipping charges and delivery times?
A: We offer flat rate shipping to the continental U.S. only. Shipping to Alaska, Hawaii, P.O. boxes, and APO addresses will incur additional charges. Please email us at info@cupcakedreams.net for the shipping charges to these areas.

Shipping Chart:

Order Total	Shipping Cost
Up to $24.99	$7.95
$25.00 to $49.99	$11.95
$50.00 to $99.99	$15.95
$100.00 to $149.99	$17.95
$150.00 to $199.99	$20.00
$200.00 and over	$26.00

Orders ship within 1-2 business days via UPS Ground. Tracking will be available the next morning after your order has shipped.

Q. What are the UPS Ground transit times?
A.

West Coast	2-4 Business Days
Central	5-6 Business Days
East Coast	7-8 Business Days

Q: Can orders be sent to another address?
A: Yes. Enter the information during checkout in the comments window. If you are mailing in your order, please provide the address where you wish the order to be sent.

Note: All credit card and PayPal orders over $200.00 must have a confirmed and verified address. A confirmed address is the address on file with your credit card company. All credit card and PayPal orders that are over $200.00 and do not have a confirmed address will be refunded. See our Policies page for additional information.

Q. Do you offer rush delivery?
A. Yes. Rush orders are shipped via DHL 2-day. Please contact us for pricing. info@cupcakedreams.net

Q. Do you ship internationally?
A. No.

Q. I received a damaged item or an item with missing parts. What should I do?
A. Please contact us immediately upon receipt of your purchase. We will either issue a refund or send a replacement. You must return the original item.

Q. What is your return policy?
A. If you are not satisfied with an item you purchased, you may return the item within 30 days from date of purchase.

Merchandise is not returnable for credit or exchange without permission from our office prior to the actual return.
Undamaged merchandise maybe subject to a 5% restocking fee and customer is responsible for the return freight charge.
You must notify us within 7 days of any damage or defects. See our Policies page for additional information.

Q. Are the Indian products produced in India or from a tribe?
A. No. The products are not from India or from a tribe.

Q. Can I mail in an order?
A. Yes. Payment by check or money order can be sent to:
Cupcake Dreams
528 Del Lago Dr.
Schaumburg, IL 60173

Q. What are your products made from?
A. Here is a list of the most common ingredients in our products:

Alabastrite Bone China Porcelain JadePorcelain Stoneware Patchwork Items Diamond Gold Gemstones Pearl Sterling Silver Hong Tze Frosted Acrylic Gypsum Dolomite

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Alabastrite

Alabastrite is our product line name for polyresin items. Alabastrite is a stone-based material which can be intricately molded producing great detail, and will allow paint to adhere. These items may be cleaned by dusting, however, they should not be washed since they are painted with water soluble paints.

Bone China

Bone china is white clay with bone ash added. Bone ash content must be at least 25% by U. S. guidelines. It is fired at 1800 degrees. The translucent material is finished with a glaze or underglaze (matte). Bone china is lighter, stronger, and more expensive than porcelain.

Porcelain

Porcelain is fine ground white clay, molded and fired in an oven for eight hours at 1200 degrees. It is finished with a glazed, underglazed, or "bisque" finish. Glazing produces a high gloss; underglaze produces a matte finish; bisque is a matte finish without glaze. After finishing, the item is "cooked" for six hours at 800 degrees.

Jade Porcelain

Jade porcelain is a type of porcelain made with a finer clay. Usually no glaze or only a colorless glaze will be applied at the final firing to show off the very smooth surface and to preserve the translucency. Jade porcelain is used for night lights because of its high degree of translucency.

Stoneware

Stoneware is white clay with fine ground stone. Working with stoneware demands great expertise and is becoming a lost art. Stoneware is safe to use in microwave and conventional ovens.

Patchwork Items

Patchwork items are unique fabric or paper prints that are applied to the surface of porcelain, dolomite or polyresin items. Twelve layers of lacquer are added and the item is hand polished to a high gloss between each layer.

Cubic Zircon

Cubic zircon is a simulated diamond. It has properties such as refraction, hardness, and specific gravity that are remarkably similar to diamonds. Cubic zirconia are difficult to distinguish from diamonds. Sometimes a jewelers loop will be needed to see the difference .

Diamond

Diamonds are extremely hard, highly refractive, colorless or white crystalline of carbon. Diamonds, like all gemstones, are judged in terms of karats, or weight.

Gold

Gold is virtually indestructible, amazingly malleable, and doesn't rust or tarnish. Gold is graded by purity; in the U.S. a scale of 24 is used, with 24 karats (24K) being 100% pure. 18K is 18 parts gold and 6 parts alloy (other metals), etc. 10K is the legal minimum for Karat-graded gold. The word " Plumb " indicates the exact purity of the piece.

Gemstones

Gemstones are rubies, sapphires, emeralds and amethysts, and other precious stones. Gemstones are priced and graded by karat weight.

Pearl

Pearls are smooth, lustrous, variously-colored deposits formed around a grain of sand in the shell of certain mollusks. Pearls may be formed naturally or "cultured" through an artificial implanting process.

Sterling Silver

To qualify as "sterling" silver a given piece must be composed of a least 92.5% pure silver.

Hong Tze

Hong Tze emulates a special stone found in China which is known for its deep red color. These items are created using an alabastrite polyresin. Hong Tze pieces are highly polished to bring out the intense, deep red color.

Frosted Acrylic

Acrylic items are given the French lilac process (used on glass), to achieve the distinctive frosted look. This creates the drama of frosted glass without the weight.

Gypsum

Gypsum is a white mineral which is used to make Plaster of Paris and other products.

Dolomite

Dolomite is a magnesia-rich, sedimentary rock resembling limestone. Dolomite is either gray, pink or white in color.

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